3212 Pinewood Dr

Arlington, TX 76010

682 800 5151

Customer Support

M-F: 8:00-4:30

Business Hours

Kangaroo Jumper Inc.

Kangaroo Jumper FAQs

Most frequent Kangaroo Jumper questions and answers:

This is a difficult answer because there are so many different conditions influencing the
service life of the product. What we can pass along based on 16 years of experience that
most Kangaroo Jumpers last between 5 – 10 years. Certainly there are customers that have
experienced a longer service life but we always try to be honest and conservative.

Yes, the design and installation method combine to make the Kangaroo Jumper a fun and safe addition to any playground. The owner of the Jumper does have the responsibility to make certain it remains properly inflated and that the sand barrier is maintained at the predetermined levels. Additionally, see FAQs #3, 4 & 5 (below) for additional safety recommendations.

Yes, installing a fence around your Kangaroo Jumper is beneficial if you are in an area where wild animals and especially bear are likely to walk across it. Sharp claws and teeth may cause punctures. Suitable fence structures have also been added in order to keep undesirables out during closure times.

It is recommended that activity on the Kangaroo Jumper be supervised by at least one operator at all times.

Teenage enthusiasm and adult bravado are ever present in our society. Although the risk of injury is very low, having teenagers or adults on a Jumper when children or toddlers are present creates an opportunity for injury to the smaller participants. It is the recommendation of Kangaroo Jumper Inc. that an area on the surface of the Jumper be defined for use by toddlers and parents helping their toddlers.


This defined area can easily be marked with the use of masking tape. Signage should alert patrons about the defined area. Once you are comfortable with the size of the defined area then permanently marking the defined area with PVC paint is an option. An alternative to defining areas is to define times that different ages can use the Kangaroo Jumper. This method is in use at some locations and has proven successful.

Yes, depending on the size of the jumper there is a recommended maximum number of participants based on height. Please see the General Safety Rules in your Owner’s Manual for details

Kangaroo Jumper uses select, non-stretch rope, although both options will work if
installed by fully trained professionals. The key to long-term durability is to select the best installation method for each install. To do that many factors have to be considered. At Kangaroo Jumper we utilize 6 different installation methods depending on the environment where the Jumper is being installed. Other companies attempt to adapt a single installation method into every different environment and that is where problems can occur.

Installing a replacement Jumper is relatively easy. Regardless of which original
installation method was used, the procedure is to carefully remove the perimeter sand down to the knotted ropes (if a non-stretch rope install was used). From that point a new Jumper can be attached to the existing ropes for a secure and durable new installation. The treated lumber planks do not have to be dug up or replaced. If the steel triangle method was used then it is necessary to dig out more sand, down to the top of the steel. Once the new ropes are tied securely to the steel triangle, re-cover the entire trench with sand as described in the Owner’s Manual.

The inventor of the Jumper initially used steel triangles, polypropylene boards and
regular rope. This created problems as the polypropylene boards were too flexible and caused the perimeter of the Jumper to be uneven as the boards flexed severely with use. When the product was introduced to the USA market studies were conducted to determine the best installation materials and systems. The result with over 1500 successful installations of experience is now the use of 2” x 10” treated lumber secured underground and tied to the Jumper with high quality,
non-stretch rope.

No, the cost of the special non-stretch rope does not provide a significant cost savings. The change to the non-stretch rope was made after extensive testing to find the best and most durable system for securing the Jumper, eliminating uneven edges around the Jumper and making replacement Jumper installations as easy as possible.

There is a lot of information to be gathered from a new installation before the Kangaroo Jumper certified installers arrive. After gathering all the appropriate information our experts then decide which of the 6 different installation methods will best fit the needs of each respective install. It is this decision-making process and the selection of the correct installation method that eliminates the potential for any of the treated lumber planks to turn sideways or come up out of the trench!

Kangaroo Jumper has a Certificate of Engineering that has been reviewed and certified in 48 states. This Certificate of Engineering certifies that the design of the Kangaroo Jumper, manufactured by Kangaroo Jumper Inc of Arlington, TX, satisfies the structural stability requirements of ASTM International F-24 Committee Standards in general as well as ASTM
F2291-22 and ASTM 2374-22. Furthermore, the structure satisfies the wind load requirements as set forth in the 2018/2021 International Building Code. Remember, it is not just this Certificate of Engineering that produces a better and safer investment as it has to be supported by quality manufacturing processes, the highest quality PVC material and an installation method that meets the exacting requirements of each specific install environment.

After checking with insurance industry professionals, we cannot find any evidence that a Certificate of Engineering alone will provide a reduced insurance cost. In addition to a valid Certificate, insurance providers require a combination of safety equipment, safety signage and policies to insure the maximum safety for all Kangaroo Jumper participants. Contact Kangaroo Jumper to learn more about the extensive safety features our product offers as well as the additional safety equipment and plans we can provide.
Kangaroo Jumper is the only company that produces the entire product in-house at our Arlington, Texas factory.

Anything exposed to the sun will heat up and on very hot days the Kangaroo Jumper surface can become uncomfortably hot, particularly in our southern climates. There are several ways to overcome this problem; here are two popular solutions: 1.) If you have a general store on property, sell custom branded socks for use on hot days (and this option generates another revenue stream) and 2.) ask your Kangaroo Jumper sales professional about our options to add a custom shade structure over the Jumper.

Yes, when the Kangaroo Jumper is exposed to the sun for long enough it will fade and eventually break down the composition of the material. It makes sense to cover your Kangaroo Jumper when it is not in use rather than leave it out in the sun to deteriorate. Every day the Kangaroo Jumper is covered, the life is extended. Shading is the ultimate answer and will extend the life of your Kangaroo Jumper immeasurably. Talk to a Kangaroo Jumper sales professional about investing in a Ground Cover produced specifically to protect our product.

Cleaning your Jumper is a great way to maintain the optimal appearance of the Jumper and it helps extend the life, as well. Many water-based cleaners will work but we recommend a product designed specifically for this type of application; Speed Clean/Restorer as it is proved to be safe for the material and does and excellent, fast job of cleaning and restoring the appearance of the Jumper.

Visit our Other Products page for more details on the Speed Clean/Restorer product.

Yes, Kangaroo Jumper has developed a specific installation method for indoor applications. Contact a Kangaroo Jumper sales professional for details and a quote.

Kangaroo Jumper is open Monday-Friday between the hours of 8:00 AM to 4:30 PM Central Standard Time.

There are many ways to reach us. It depends on what your needs are. Of course you can reach us at our address…


Kangaroo Jumper, Inc

3212 Pinewood Dr
Arlington, TX 76010


If you need to talk to a salesperson or need support you can always call us at…


(682) 800-5151


If you prefer online communication you can certainly follow our Facebook Page and connect with us there.

Kangaroo Jumper, Inc on Facebook


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